Shipping policy
At Dix sur Dix, we are committed to giving you an exceptional shopping experience, including fast and reliable shipping. Please read our shipping policy carefully to understand how we handle deliveries.
1. Order Processing Time
All orders are processed within 1 to 3 business days after your payment is confirmed. During busy periods or promotions, this may take slightly longer. You will receive a confirmation email as soon as your order ships.
2. Shipping Methods
We offer several shipping options depending on your location and needs. Available options are shown at checkout. Shipping methods include:
- Standard: delivery within 5 to 10 business days.
- Express: delivery within 2 to 5 business days.
3. Shipping Fees
Shipping fees are calculated based on the destination, the weight of the order, and the shipping method selected. Standard shipping is free on orders of $90 or more.
4. Delivery Areas
We currently ship to Canada, the United States, and select international destinations. If you are located outside these areas, please contact us to check delivery availability in your region.
5. Order Tracking
Once your order has shipped, you will receive an email with a tracking number so you can follow your package in real time. Please note that some shipping options may not include tracking.
6. Delivery Delays
While we strive to meet the stated delivery times, delays may occur due to factors beyond our control (e.g., customs, weather conditions, holiday periods). Dix sur Dix is not responsible for delivery delays caused by these circumstances.
7. Customs and Taxes
For international orders, customs duties or local taxes may apply. These fees are the customer's responsibility and are not included in the item price or shipping fees. We recommend checking with your local customs office for more information.
8. Incorrect or Undeliverable Addresses
It is the customer's responsibility to provide a correct and complete delivery address. If a package is returned due to an incorrect or undeliverable address, we will contact you to arrange a new delivery. Additional shipping fees will be the customer's responsibility.
9. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately. We will work with the carrier to resolve the issue and, if necessary, arrange a replacement or refund.
10. Contact
For any questions or concerns about shipping, please contact our customer service at: shipping@dixsurdix.com.
Last updated: July 26, 2026